Welcome to my lucky888. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User", "Member", or "Player") and my lucky888 ("We", "Us", "Platform"). By accessing, registering for, or using any part of the mylucky888.biz website and its related services, you acknowledge that you have read, understood, and agree to be bound by all the terms set out in this document.
If you disagree with any part of these Terms, please stop using the my lucky888 platform immediately. Continued use of the platform following any published changes to the Terms will be considered acceptance of the amended terms.
To register and use my lucky888's services, you must meet all of the following eligibility criteria:
- At least 18 years on the date of registration
- Is a Malaysian citizen or legal permanent resident in Malaysia
- Hold a valid and verifiable Malaysian identity card or passport
- Not appearing on any gambling exclusion list or subject to any legal restrictions on participating in games of chance
- Acting in your own personal capacity, and not as an agent or representative of any third party
- Have full legal capacity to enter into a binding agreement
Each my lucky888 player is permitted to hold only one (1) registered account only. Creating multiple accounts — whether using different names, phone numbers, emails, or payment methods — is strictly prohibited and constitutes a serious breach of these Terms.
During registration, you are required to provide accurate, complete, and up-to-date information. my lucky888 is not liable for any losses arising from incorrect, outdated, or misleading registration information provided by you.
- Your account password is entirely your own responsibility — do not share it with anyone
- Enable two-factor authentication (2FA) for enhanced account security
- Report any suspicious activity or unauthorised access to my lucky888 customer support immediately
- Accounts may not be transferred or sold to another party
- Personal information must be updated within 14 days of any changes occurring
My lucky888 reserves the right to suspend or terminate any account suspected of providing false information, engaging in fraudulent activity, or failing to comply with identity verification (KYC) requests within the stipulated timeframe.
My lucky888 accepts deposits via the following Malaysian payment methods only:
| Deposit Methods | Minimum (RM) | Processing Time | Fees |
|---|---|---|---|
| Touch 'n Go eWallet | RM 10 | Instant (<30 seconds) | None |
| GrabPay | RM 10 | Instant (<30 seconds) | None |
| DuitNow | RM 10 | Instant (<30 seconds) | None |
| Boost | RM 10 | Instant (<30 seconds) | None |
| ShopeePay | RM 10 | Instant (<30 seconds) | None |
| FPX (Maybank2u, CIMB Clicks) | RM 20 | 1–5 minutes | None |
- All transactions must be made in Malaysian Ringgit (RM) only
- The deposit method used must belong to you — third-party deposits are not accepted
- My lucky888 is not responsible for delays caused by payment service providers
- Daily and weekly deposit limits can be set by players themselves via account settings as a responsible gaming measure
My lucky888 players may withdraw available funds from their account at any time, subject to the following conditions:
- The account must have successfully completed the identity verification (KYC) process
- All rollover requirements associated with any bonus received must have been fully met
- Minimum withdrawal is RM 50 per transaction
- Withdrawals must be made to the same payment method used for the original deposit
- Your first withdrawal requires identity document verification (MyKad copy)
- Withdrawals exceeding RM 5,000 requires additional verification within 24 hours
Withdrawal processing times range from 15 minutes to 24 hours, depending on the account's VIP tier and chosen withdrawal method. my lucky888 Diamond and Royal VIP members enjoy near-instant withdrawals.
My lucky888 offers a variety of bonuses and promotions from time to time. All bonus offers are subject to the specific terms and conditions stated alongside each offer. The general conditions applicable to all my lucky888 bonuses are as follows:
- Every bonus carries a rollover (turnover) requirement that must be met before any withdrawal is permitted
- Bonuses may only be claimed once unless otherwise stated in the offer's terms
- My lucky888 reserves the right to cancel or modify any bonus offer at any time
- Any attempt to abuse the bonus system — including hedging bets — may result in the cancellation of the bonus and any associated winnings
- Bonus expiry dates will be stated in each offer; expired bonuses will not be extended
- VIP cashback is not subject to any rollover requirement and may be withdrawn directly
All games on my lucky888 — including slots, Live Casino, roulette, poker, fish shooting, and more — are operated using a Random Number Generator (RNG) independently audited by an accredited third party. Every game outcome is random and entirely independent of previous results.
- Players must comply with all game-specific rules as displayed within the game interface
- Game results recorded by the my lucky888 server are final and binding
- In the event of a technical disruption during gameplay, the bet will be returned to the player
- The use of third-party software, bots, or any form of automation to gain an unfair advantage is strictly prohibited
- My lucky888 reserves the right to void any bet believed to have been placed through fraudulent means
For Live Casino games, the dealer's decision is final, subject to video recording review which may be requested within 24 hours of the relevant round. All disputes must be raised within this period.
My lucky888's Sports Betting section covers a wide range of sports and leagues, including football (Malaysia Super League, EPL, La Liga, Bundesliga), badminton (BWF World Tour, Malaysia Badminton Championships), esports, and more. The specific terms for Sports Betting are as follows:
- Confirmed bets cannot be cancelled or changed once a match has started
- Odds are subject to change up until the moment betting closes — the odds that apply are those displayed at the time the bet is confirmed
- Matches postponed for more than 48 hours from the original scheduled time will be considered void and all related bets will be refunded
- Should a match result be amended by the relevant sports governing body after it has been announced, my lucky888 reserves the right to adjust the corresponding betting outcomes
- Sports betting limits vary by match type and the player's account VIP tier
- Live betting is subject to additional terms as stated in the relevant section
My lucky888 is fully committed to the principles of responsible gambling. We believe entertainment should remain just that — entertainment — and we provide a range of tools to help players stay in control of their gaming habits.
- Players may set daily, weekly, and monthly deposit limits through their account settings
- A cooling-off period option ranging from 24 hours to 30 days is available upon request
- Long-term self-exclusion programmes are available upon request through customer support
- Information and support resources for problem gambling are available on the my lucky888 Responsible Gambling page
- My lucky888 trains its support team to identify and assist players who may be experiencing problem gambling
If you are concerned about your own gambling habits or those of someone close to you, please contact the my lucky888 support team or visit our Responsible Gambling us for assistance and resources available in Malaysia.
The collection, use, and protection of your personal data at my lucky888 is governed by Privacy Policy which forms part of these Terms. In summary:
- Your personal data is protected with 256-bit SSL encryption — the same standard used by leading financial institutions in Malaysia
- Your information will not be sold, rented, or shared with third parties for marketing purposes without your consent
- My lucky888 may disclose information to the relevant authorities when required to do so under Malaysian law
- Players have the right to request a copy of the data we hold, or to request its deletion, subject to legal retention requirements
- Cookies are used to enhance your browsing experience — cookie settings can be adjusted through your internet browser
My lucky888 reserves the right to suspend or terminate any player's account, with or without prior notice, if:
- The player has violated any part of these Terms & Conditions
- Account suspected of involvement in fraud, money laundering, or other illegal activity
- The player fails to submit identity verification documents within the stipulated timeframe
- More than one account has been found linked to the same player
- Players using automated software, bots, or unauthorised techniques to gain an unfair advantage
- Players who behave abusively, make threats, or show disrespect towards my lucky888 staff or other players
If an account is terminated for legitimate reasons (not due to a breach), any eligible balance will be returned to the player within 7 business days.
To the extent permitted by applicable Malaysian law, my lucky888 shall not be liable for:
- Financial losses resulting from betting or gaming decisions
- Service disruptions caused by factors beyond our control, such as internet outages, e-wallet provider issues, or natural disasters
- Any indirect, consequential, or special damages arising from the use of the platform
- Losses arising from a player's failure to keep their account login credentials secure
- Game outcome disputes raised after the 24-hour appeal window has passed
My lucky888 reserves the right to modify, update, or replace any part of these Terms at any time without prior notice. Changes take effect immediately upon publication on this page.
It is your responsibility to review this Terms & Conditions page periodically to stay informed of any updates. The date of the most recent update will always be displayed at the top of this page. Continued use of the my lucky888 platform following the publication of any changes will be deemed as your acceptance of the revised terms.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the my lucky888 team through the following channels:
- Email: support@mylucky888.biz
- Live Chat: Available 24/7 on the my lucky888 platform — response time < 2 minutes
- Frequently Asked Questions: Visit our FAQ for answers to the most common questions
My lucky888's support team, fluent in both Malay and English, is available to assist you at any time. We are committed to addressing every complaint seriously and within a reasonable timeframe.